Privacy Policy 12 Play — Your Data Is Fully Protected

01Introduction & Scope of This Policy

This Privacy Policy explains how 12 Play ("We", "Platform") collects, uses, stores, and protects the personal information you provide while using our platform at 12play-app.com. This document applies to all registered users and visitors of the 12 Play platform.

We are committed to complying with Personal Data Protection Act 2010 (PDPA) Malaysia and all applicable data protection laws. Your privacy is our priority, and we are committed to ensuring that all data we hold is handled with full responsibility, transparency, and security.

By registering for or using the 12 Play platform, you consent to the collection and use of your personal information as described in this Privacy Policy. If you do not agree with any part of this policy, please contact us before continuing to use the platform.

02Types of Personal Data We Collect

12 Play only collects data that is strictly necessary to deliver a safe, efficient, and legally compliant service. The following are the categories of data we collect:

A. Data You Provide Directly

• Identity Information: Full name, date of birth, identity card (IC) or passport number.
• Contact Information: An active Malaysian phone number, email address, and residential address (if required for verification).
• Financial Information: Bank account details, e-wallet account numbers (Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow) for deposits and withdrawals in Malaysian Ringgit (MYR).
• KYC Verification Documents: A copy of your ID card, bank statement, or other documents for identity verification when required.

B. Automatically Collected Data

• Device & Browser Data: Device type, operating system, browser type, screen resolution.
• Network Data: IP address, internet service provider (ISP), location area (city/state level only).
• Usage Data: Pages visited, games played, time spent, and actions taken within the platform.
• Cookie Data: Session information, language preferences, and account settings saved for your convenience.

03Purpose of Data Collection & Use

12 Play uses your personal data only for the purposes clearly stated herein. We do not use your data for any other purpose without first obtaining your additional consent.

• Identity Verification & KYC: To verify that you are a legitimate individual aged 18 and above and to comply with anti-money laundering (AML) legal requirements.
• Financial Transaction Processing: To securely and accurately process deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX (Maybank2u, CIMB Clicks) and withdrawals in Malaysian Ringgit (MYR).
• Account Management: To create, maintain, and manage your playing account on the 12 Play platform.
• Security & Fraud Prevention: To detect and prevent fraudulent activity, system abuse, and security threats.
• Service Communications: To send important notifications regarding your account, transactions, system updates, and promotions you have agreed to receive.
• Responsible Gaming: To monitor playing patterns and identify players who may need support related to responsible gambling.
• Legal Compliance: To comply with applicable reporting and legal requirements in Malaysia.

04Data Sharing & Disclosure

12 Play takes your privacy seriously. We do not share your personal data with third parties except in limited, specified circumstances as outlined below:

• Payment Service Providers: Transaction details are shared with authorised payment processors (such as e-wallet networks and FPX banking) solely to facilitate the completion of your financial transactions.
• Game Software Providers: Minimum game session data is shared with licensed game software providers to ensure games function properly.
• Legal Requirements: We may be required to disclose your data to the relevant authorities in Malaysia where mandated by law, court order, or criminal investigation.
• Fraud Prevention: In cases of suspected fraud, the minimum necessary data may be shared with licensed financial fraud prevention bodies in Malaysia.

05Data Retention & Security Measures

Your data security is 12 Play's top technical priority. We continuously invest in security infrastructure to ensure your data remains protected at all times.

Technical Security Measures

• 256-bit SSL/TLS Encryption: All data in transit is protected with the highest-grade encryption used by banking institutions.
• Stored Data Encryption: Sensitive data such as financial information and passwords is stored in encrypted form using secure hashing algorithms.
• Fund Segregation: Player funds are held in a separate account from the company's operating account to ensure your money is always safe.
• 24/7 Monitoring: Security monitoring systems operate around the clock to detect any suspicious activity or unauthorised access attempts.
• Internal Access Controls: Only 12 Play staff with specific authorised access may view player data, and all such access is subject to regular audits.

Data Retention Period

12 Play retains your personal data for as long as your account remains active or as long as necessary to provide our services. Following account closure, certain records may be retained for the period required under Malaysian law (typically 7 years for financial records as required under LHDN regulations and AML legislation).

06Your Rights as a Data Subject

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and our own privacy commitments, you have the following rights regarding your personal data held by 12 Play:

To exercise any of the above rights, contact us at support@12play-app.com and state your request clearly. We will process your request within 7 working days and provide a written response.

07Cookies, Tracking & Similar Technologies

12 Play uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our platform.

Types of Cookies We Use

• Essential Cookies: Required for the platform to function properly — including login session cookies, language preferences, and security settings. These cookies cannot be disabled.
• Performance Cookies: Helps us understand how players use the platform so we can continuously improve the user experience. Data is collected in aggregate and anonymised form.
• Functional Cookies: Saves your preferences such as favourite games, last betting limits, and personal display settings.

Sample cookie notification display on the 12 Play platform.

You can manage your cookie settings through your internet browser. However, disabling certain cookies may affect the functionality of the 12 Play platform.

08Contact Us & Privacy Complaints

If you have any questions, concerns, or complaints regarding how 12 Play handles your personal data, please contact our Data Privacy Officer:

If you are unsatisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia under the Ministry of Communications and Digital.

This Privacy Policy is effective from January 2026 and supersedes all previous versions of the Privacy Policy. The latest version will always be available on this page. Your continued use of the 12 Play platform following any changes constitutes your acceptance of the most current version of this Privacy Policy.