Terms & Conditions 12 Play — A Complete Guide for Malaysian Players

01General Terms & Acceptance

These Terms and Conditions ("Agreement") govern the relationship between 12 Play ("We", "Platform") and you as a registered user ("Player", "You") across all aspects of your use of the platform and services we provide.

12 Play provides online gaming services including live casino, slots, Sports Betting (football, badminton, e-sports), poker, lottery, jackpot, and a variety of other games available on our platform. All services are subject to the Terms & Conditions set out here.

By using any part of the 12 Play platform, you confirm that:

• You are 18 years and above at the time of registration.
• Use of our services is entirely at your own discretion and subject to the laws applicable in your jurisdiction.
• You understand that gambling involves financial risk and that you are playing with money you can afford to lose.
• The information you provide at registration is true, accurate, and current.

02Registration & Player Account

Each player is only permitted to hold one (1) active account at 12 Play. Opening more than one account, whether under the same or different identities, is strictly prohibited and may result in the closure of all associated accounts and forfeiture of any existing balances.

During registration, you are required to provide accurate information, including your full name, an active Malaysian phone number, and a valid email address. 12 Play reserves the right to request identity verification documents (KYC) at any time, particularly before processing withdrawals that exceed certain limits.

• The registered name must match the details of the bank account or e-wallet used for deposits and withdrawals.
• Your account password is entirely your responsibility. We strongly encourage the use of a strong and unique password.
• If you suspect your account has been accessed without authorisation, contact the 12 Play support team immediately.
• 12 Play is not liable for any losses arising from a player's own disclosure of their password.

03Deposits & Withdrawals

12 Play supports a wide range of local Malaysian payment methods for players' convenience. All transactions are conducted exclusively in Malaysian Ringgit (MYR).

Withdrawal: Withdrawal requests to e-wallets (Touch 'n Go, GrabPay, Boost) are processed within 15–30 minutes. Withdrawals to bank accounts are processed within 1–3 hours on business days. Withdrawal requests received after 11 PM will be processed on the next business day.

• Minimum withdrawal: RM 30
• Maximum daily withdrawal: RM 50,000 (may vary depending on account status)
• The recipient name for withdrawals must match the registered name on the 12 Play account.
• 12 Play does not charge any processing fees for standard deposits or withdrawals.

04Bonuses & Promotions

12 Play offers a wide range of bonuses and promotions for players, including a welcome bonus, reload bonuses, cashback, free slot spins, and special event promotions such as the Thomas Cup, All England, and Liga Super Malaysia. Each bonus is subject to specific terms stated in the relevant promotion.

Rollover Requirement (Wagering): All bonuses received must meet the rollover requirements before any winnings derived from them can be withdrawn. The standard rollover requirement is 5x to 20x depending on the bonus type.

• Welcome bonus: 10x bonus amount rollover.
• Reload bonus: 5x rollover of the bonus amount.
• Cashback: No rollover required — withdrawable immediately.
• Free spins: Winnings are subject to a 15x rollover.
• One player (one IP, one phone number, one device) is eligible to claim a bonus only once unless stated otherwise.

05Game Rules

All games on 12 Play — including jackpot slots, live casino, football betting (Malaysia Super League, EPL), BWF badminton, poker, e-sports, and lottery — are subject to game-specific rules displayed within each game. Players are responsible for understanding the rules of each game before playing.

Sports Betting: All sports bets are final once confirmed. Bet outcomes are based on official results announced by the relevant sporting body. In the event of a disputed result, 12 Play's decision is final.

• Bets placed after a match has started (except permitted live bets) will be voided and stakes refunded.
• If a match is postponed or cancelled, pre-match bets will be voided unless an outcome has already been settled.
• 12 Play reserves the right to void or revise any bets placed based on incorrect information or technical errors.
• The use of bots, automated software, or any other unauthorised methods to play is strictly prohibited.

06Responsible Gaming

12 Play is committed to a responsible gaming culture. We believe that gaming should be an enjoyable form of entertainment, not a source of financial or emotional stress. We provide a range of tools to help players manage their gaming habits.

Available Self-Control Tools:

• Daily/Weekly/Monthly Deposit Limit: Set a maximum deposit amount within a specified period.
• Loss Limit: Set a maximum amount you are willing to lose within a given period.
• Session Time Limit: Set a maximum time limit for each gaming session.
• Temporary Self-Exclusion: Suspend your account for a period of 24 hours to 30 days.
• Permanent Self-Exclusion: Permanently close your account at your own request.

Players who need assistance with problem gambling are encouraged to contact 12 Play support or reach out to a relevant counselling organisation in Malaysia. For more information, please visit the Responsible Gaming page us.

07Account Restriction & Termination

12 Play reserves the right to suspend, restrict, or terminate a player's account at any time where there is reasonable cause, including but not limited to the following:

• Violation of any Terms & Conditions set out in this document.
• Fraud, identity theft, or providing false information during registration.
• Use of more than one account by the same player.
• Money laundering activities or suspicious transactions.
• Abuse of the bonus system or exploitation of platform vulnerabilities.
• Abusive or disrespectful behaviour towards the 12 Play customer support team.
• Attempting to hack, disrupt, or damage the platform's systems.

If an account is terminated for a valid reason (not due to a violation), any remaining balance will be returned to the player within 14 business days. Balances associated with bonuses that have not met the rollover requirements will not be refunded.

08Disclaimers & Limitation of Liability

The 12 Play platform is provided "as is" without any implied or express warranties. While we make every effort to ensure uninterrupted operation, 12 Play does not guarantee that the service will always be free from technical disruptions, delays, or errors.

12 Play is not liable for:

• Financial losses resulting from betting decisions made by the player.
• Service disruptions due to scheduled or unplanned system maintenance.
• Losses resulting from connectivity failures on the player's end.
• Any financial or personal decisions made based on your use of our platform.
• Indirect, incidental, or punitive damages even if advised of the possibility of such damages.

In all circumstances, 12 Play's maximum liability to any player is limited to the total amount deposited within the 30 days preceding the claim.

These Terms & Conditions are governed by the laws of Malaysia. Any dispute that cannot be resolved through 12 Play's internal process will be referred to the jurisdiction of the courts in Malaysia.

These Terms & Conditions constitute the entire agreement between 12 Play and the player, superseding all prior agreements, representations, or understandings relating to the use of our platform.